Webshop FAQ

Please contact [email protected] and provide the serial number of your product and invoice. We are looking forward to helping you.

To make use of your right of withdrawal and to initiate a free return, please fill out this form here:

Withdrawal & returns

If you want to cancel your order, please send us an email with your order number to [email protected].

Unfortunately, even with all caution, transport damage can occur. No drama, we will gladly help you to solve your case as soon as possible. For this we need meaningful pictures from the damage. Please send the pictures to [email protected] including invoice number so that we can help you.

You can find all available downloads here (https://www.lewitt-audio.com/support-downloads). Can’t find what you were looking for? Drop us an email at [email protected].

You can find your tracking number in your shipping confirmation email. Usually, it takes up to three working days for your new product to arrive. Check your inbox and don’t forget to check your spam folder.

We’d love to talk about your needs and your setup. Make yourself heard via social media or send us an email at [email protected]. 

If you order from our website, the following payment options are available (depending on your country of origin):

We dispatch all products ordered on our website via DHL and dpd. 

You can place your order directly on our website (currently EU countries only). You can also find a list of our official LEWITT dealers here.

Your LEWITT product comes with a two-year warranty. While under warranty period, defective products may be returned to the original point of sales, together with the receipt, for warranty claim purposes. 

Please provide your dealer with the barcode number listed on the warranty card of the product and a description of fault. To avoid any damages in transit, use the original package if available.

We are an Austrian microphone manufacturer that believes that high-end technology should be available to anyone. Get to know us better.